“You all take great care. You are kind and thoughtful and always careful to answer all of our questions!!! Thank you. Megan took my daughter in on a Monday to quickly replace an elastic before her retainer was put in — so kind because I know you were not open to clients. Desiree is my FAVOURITE! She is the best, always careful, always adresses my questions and always has a great story or tidbit of info to share. You are all great! I do wonder though, given COVID, why doesn't your team who are working directly with us, our mouths open etc., why don't they wear shields for their own safety?” -Submitted By: Jade Bettesworth